GENPACT - Gurgaon

Experience - 4 to 8

Key Skills - sap, solution architecture, portfolio architecture, design authority, it service management, itsm, deployment localization, business delivery services, gdo bds, functional architecture, process architecture, enterprise architecture, technical planning, release management, security compliance, data privacy, audit compliance, devsecops, agile, devops, scrum, lean it, lifecycle management, product lifecycle management, stakeholder management, business process design, cross functional integration, automation, continuous improvement, epic to solution design, system integration, operations support, incident management, vendor management, application lifecycle, patching, upgrades, system modernization, documentation management, knowledge management, leadership, influencing skills, strategic planning, innovation management, customer focus, supplier management, change management, itil, pmi, fmcg domain.,

Microsoft - Chennai

Experience - 2 to 4

Key Skills - Customer support and service delivery, Technical troubleshooting, Case management, Escalation handling, Service level agreement management, KPI monitoring, Process compliance, Technical readiness and training, Product and service knowledge, Content creation and documentation, Knowledge management, Change management, Stakeholder collaboration, Cross-team coordination, Customer experience management, Problem solving, Root cause analysis, Quality assurance, Communication and influencing skills, Relationship management, Project and program management, Microsoft products and services, Data analysis and reporting, Operational excellence,